Refund Policy

Our return/refund policy is as follows:

We cover 100% of the shipping costs associated with returning any product(s) that you are not satisfied with.

A complete refund will be issued when the returned product is received. We will refund you the full amount of your original order, including the original shipping costs.

We issue refunds only within 30 days of purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Damaged Items
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@purecanvasart.com.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then refund you the full amount of purchase, including shipping you originally paid on the order.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@purecanvasart.com

Sale Items
All sale and regular items qualify for a full refund.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.